Online Banking User Guide

1. First time users will be prompted to change their password.
Your new password can be alpha and/or numeric characters. Again, please remember that your password is case sensitive.

2. If you forget your password or have any other problems getting started, click here or email us to have your password reset or to have any other problems or questions addressed. Once we receive your request, an RBCU representative will solve any problems you have in as little time as possible.

Note for users of Microsoft Internet Explorer:
If you continue to be returned to the login screen, you may need to add https://secure-rbcu.org to your list of trusted sites. To add trusted sites within Internet Explorer, do the following:

1. Open Internet Explorer
2. Click on Tools
3. Click on Internet Options
4. Click on Security
5. Click on Trusted Sites
6. Click on Sites
7. Add https://rbcu.vaultsentry.com in the box
8. Click on Add

This should allow you to login and see your Accounts Home page.

We hope you enjoy using Online Banking and find it helpful for accessing your accounts at RBCU. As a member-owner of the credit union, we value your opinions and would appreciate any feedback you would like to share with us. If you have anything you’d like us to know, please feel free to call 612.798.7100 or email us at your convenience.